Built the foundations and brought the business banking product to life.
Launched Monzo's own chat platform replacing Intercom and shipped automated interactive chat messages on the platform, helping the company scale fast.
Helped fellow iOS engineers tackle technical debt by setting up a process to prioritise it and track progress of repaying it.
I’ve been building iOS apps over the past eight years. I've been passionate about technology for as long as I can rememb...
📍Cardiff (Open to relocation & remote)
Office Move – Taking the lead on our office move from a self-managed site with a 50 person capacity to a site for a capacity of 350 people; inc. looking for the new space, researching fitters and vendors, co-ordinating the move and engaging our people along the way.
Onboarding – Setting up c.600 new starters for success within the Bank, by supporting new colleagues to build connections with each other and the wider company through engaging, innovative training and workshops; delivered face-to-face and remotely.
Flexible Working Requests – Managing end-to-end c. 500 flexible working per year to support colleagues achieve a work/life balance.
A loyal, enthusiastic and motivated person within the HR function with an outstanding track record in Office Management ...
Year in Monzo shows you insights into how you spent, saved and shared money with friends. We wanted to create an experience that felt personal, but could scale to millions of users. An experience that gave people positive and shareable insights into their money, without being overly judgemental or creepy.
Lots of new customers were contacting us with questions about their cards. I wrote some in-app reminders to tell people when their card was on the way, and nudged them to activate it when it arrived. Customer queries about card delivery dropped 39% and calls dropped 50%. And card activations increased 19%.
Borrowing money is traditionally a stressful experience, with the industry’s hidden fees, sneaky terms and jargon-filled communication.
I improved on our hiring and onboarding processes to help us bring in some incredible senior engineers, make offers more consistently, and stay on top of a huge volume of candidates as Monzo quadrupled in size. 🌊
I helped to evolve Monzo's engineering progression framework to be more inclusive of everyone in engineering as our team grew and diversified. 📈
I had the privilege of supporting and coaching dozens of engineers of all levels, as they grew professionally at Monzo and tackled the most challenging and impactful work of their careers. 🙌
I was a Senior Engineering Manager at Monzo from July 2018 – July 2020. I managed Backend Engineers, Web Engineers, and ...
I've had the chance to onboard, train and mentor so many Monzonauts and support dozens of managers during in my time at Monzo. It's been by far the most rewarding aspect of my work, and enabled me to meet a bunch of really amazing humans.
Set our strategy on international working: opened new payrolls, created all our international people policies, worked cross-functionally with our Legal, TechOps, Risk & Compliance, Security teams, defined how IR-35 works for Monzo and trained the team along the way.
Scaling Customer Operations: scaled our recruitment processes for Ops, hired 200 new Customer Operations people and hired/trained new team members to build the team!
People & Ops person with experience in all aspects of the People lifecycle: Hiring, People Ops and People advising/partn...
Joined as the first web engineer when the company had only 20 employees, and supported various restructuring efforts during its growth to over 1500 employees.
Tech Lead for the internal tools that power Monzo's award-winning customer support in a way that allowed us to scale from zero to almost 900 support agents in an efficient, safe and delightful way.
As part of the leadership team, defined product and tech vision for customer operations and the web discipline and led the introduction of the Web Platform team whose mission is to "do web well at scale" with an initial focus on improving web accessibility and reducing friction in the deployment process.
I'm looking for a senior or staff-level web engineer or tech lead role. A bit about me:...
We reduced the proportion of people needing to contact customer support during signup by 70% (from 7.5% to 2.2%) without harming signup conversion rate. We did this by treating customer service conversations as a log of problems people had with the signup process, and systematically solving them by identifying relevant screens in the signup flow, and improving them such that the problem should no longer arise (e.g. by making the instructions clearer).
I thrive at the intersection of product and data; I am most effective when spending time deriving insights from quantita...