A group of people working at Monzo

Browse through some of the talented people who've worked at Monzo.

Jamie Morrisonperson link

Product Management

London (Open to remote)

Monzo Highlights:
  • We reduced the proportion of people needing to contact customer support during signup by 70% (from 7.5% to 2.2%) without harming signup conversion rate. We did this by treating customer service conversations as a log of problems people had with the signup process, and systematically solving them by identifying relevant screens in the signup flow, and improving them such that the problem should no longer arise (e.g. by making the instructions clearer).

I thrive at the intersection of product and data; I am most effective when spending time deriving insights from quantita...